Your company has IT needs. You are contemplating whether you should hire an in-house expert of if you should team up with a managed network services provider. There are disadvantages and advantages for both options. With an outsource partner handling any in-house functions deemed as critical, you can be assured that you are investing in something that can prove to be invaluable for your business. But you also need to remember that if you want to achieve what you are set on accomplishing, you also need to make sure that you have clearly defined a set of goals.
Below are some tips that can help you choose the right provider.
Tip #1: Take a look at the level of support provided by the provider.
What do we mean by support? The support that we are referring to here is how accessible the provider is if ever things do go wrong. Why? Because things can go wrong at any time of the day and not just within office hours. You want to have a service provider that can give you support twenty-four hours a day, seven days a week. Having this kind of provider will certainly put you at peace when you leave your office at the end of the day. You know that if anything should go wrong, they have your back.
Tip #2: Do a test run.
Before you sign an agreement or contract with any service provider, you have to make sure that you already have an insight on what you can expect to get from the provider. How can you get this insight? Ask them to do a test run. This way you will be able to see with your own eyes how a managed services provider will perform.
Tip #3: Do they have a local presence?
It is good for a company to have 24/7 support. But you should not just stop at that. You might want to check if they are available physically. A company that has established a local presence means you will be able to stop by every now and then and observe their internal operations. This kind of security is something that you will only get with locally present providers.
Tip #4: Take a look at their track record.
As you can see, this does not need much explanation because it is quite self-explanatory. But let us have a quick discussion about it anyway. Think of it this way, when you book a service or buy a product, would you really opt for one that has gotten bad reviews or one that does not have a good track record? You would not, right? When it comes to outsourcing your IT needs, you should also set the same standards. You want a company that is reputable when it comes to delivering as agreed on.
Tip #5: Before you sign any contract, make sure that you do a financial analysis.
You want to be with a provider whose cost is within your budget and is realistic. Do not be afraid to ask the provider about the financial details.